Frequently Asked Questions

We ship free to anywhere in Australia on orders of $120+ AUD.

A flat-rate Shipping + Duty fee of $15.00 AUD applies on orders under $120 AUD at checkout.

Taxes
Taxes are calculated and collected up front at checkout. No more surprise charges when the order is delivered at your door! 🚪✨

Duty Fees
We cover duty fees and shipping for free to anywhere in Australia on orders of $120+ AUD.
A flat-rate Shipping + Duty fee of $15 AUD applies on orders under $120 AUD at checkout.

We currently ship to Australia, Canada, Mexico, Europe, the US, New Zealand and India.

We ship free to anywhere in Australia on orders of $120+ AUD.
A flat-rate Shipping + Duty fee of $15.00 AUD applies on orders under $120 AUD at checkout.

Most of our orders are shipped within 24 hours of purchase from our Chicago, IL warehouse, pending availability. Rest assured we work our hardest to get you your order from our door to yours as quickly as possible.

Once your order is shipped, we estimate you will receive your order in Australia within 9-13 days of its ship date.

Please note that we don't ship on U.S. holidays.

We want you to be 100% satisfied with your Onekind purchase. If something doesn’t work out for you, no sweat. Just let us know within 30 days of the purchase date and we’ll be happy to take back any unused or partially used product, so you can try something new or get a full refund with complete peace of mind. If you have any questions, please e-mail hello@onekind.us or start a live chat with us.

Something didn’t work out? Just send us an email or start a live chat with your order information and we’ll be happy to get it started for you.

We try to ship orders to you as quickly as possible, so once an order is placed, we can’t guarantee that it can be changed. However, you can email us at hello@onekind.us or start a live chat with us and we’ll do our best.

We typically ship orders within 24 hours of purchase, as long as all items are in stock. Please note, we do not ship on US holidays.

Unfortunately, we are not able to apply a promo code after an order has been placed, and your order will be shipped as is.

Unfortunately, we can not retroactively apply any promotions or sales on an order that has already been placed.

We accept all major credit cards, PayPal, Apple Pay, Google Pay, Meta Pay, Venmo, and Shop Pay.

We currently ship to Australia, Canada, Mexico, Europe, the US, New Zealand and India.

We ship free to anywhere in Australia on orders of $120+ AUD.
A flat-rate Shipping + Duty fee of $15.00 AUD applies on orders under $120 AUD at checkout.

You are able to skip a shipment or cancel your subscription by logging into your account and going to "My Subscriptions." If you need help, just ask. :)

For sure! You are able to add or remove items yourself in the subscription section in our customer portal. If you need assistance, just ask!

From the moment you place an order with us, you automatically start earning rewards! ✨ Go to Community > Shop & Earn Rewards (or click here) to start redeeming points for discount codes.

Yes! Just log into your account and go to the Manage Subscriptions section. From there, you'll see a section where you can redeem points for your upcoming subscription.

Rewards can be redeemed for discounts on future purchases. Log into your rewards account to check your current points and ability to redeem for rewards. If you have enough points for a reward, it will give you the option to turn your points into the reward there.

You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing us at hello@onekind.us, or start a live chat with us.

Good question—no, we don’t! We have a Onekind office pup named Bowie, and we wouldn’t dream of testing on her or any other furry friends.

All Onekind products are produced in North America. We are based in sunny Los Angeles. ☀️

We totally get it if you want to try Onekind in person first. However, we currently do not have any in-store locations in Australia where you can try out our products. Stay tuned!